Lopr acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to land, waters and culture. We pay our respects to their Elders, past, present and emerging.
Refund policy
30-Day Money-Back Guarantee
Try your Lopr on your walks. If you're not happy with it, you have 30 days from the day you receive it to request a refund.
To be eligible, your bag must be in good, clean condition with no damage beyond normal use from trying it out. Please include the original packaging if you still have it.
How to return
Email us at hello@lopr.com.au with your order number (you'll find it in your order confirmation email) or the email address you ordered with. Once your return is approved, we'll reply with the return address. Items sent back without first requesting a return can't be accepted.
Return postage is paid by you, and we recommend using a tracked service. Your refund covers the price you paid for the bag. Original shipping costs aren't refunded.
Damaged, faulty or wrong items
Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us at hello@lopr.com.au straight away with your order number and a photo. We'll cover the cost of the return and send you a replacement or a full refund, including original shipping.
Exchanges
The quickest way to get what you want is to return the item you have and place a new order once your return is approved.
Refunds
We'll let you know once we've received and checked your return. If it's approved, your refund will go back to your original payment method within 10 business days. Your bank may take a few extra days to process it. If it's been more than 15 business days since your return was approved, email us at hello@lopr.com.au.
Your rights
Nothing in this policy affects your rights under the Australian Consumer Law. Faulty items are always covered.